Penpal America Privacy
Penpal America is operated by Tick Waves Limited. This Privacy Policy explains, in plain language, how we handle information used to provide the Penpal America social communication platform.
This page is intended to support transparency for users of Penpal America. It should be read together with our Terms and Conditions.
We collect information you provide when creating and managing your account, including username, email address, date of birth, location, country, bio, interests, languages, profile photo, gallery media, messages, reports, support requests, subscription status, and settings.
We use information to provide authentication, user discovery, messaging, voice and video calls, profile features, moderation, safety tools, subscriptions, notifications, support, analytics, fraud prevention, and service improvement.
Penpal America processes user-generated content such as messages, images, videos, voice notes, profile details, reports, and support tickets so the platform can function and so safety and moderation features can be provided.
Paid subscriptions are handled through payment providers such as Stripe. Penpal America does not collect card details inside the app. We may store subscription identifiers, plan status, renewal information, and billing portal references needed to manage access.
We may review reports, profile content, gallery media, messages, and account activity where needed for safety, abuse prevention, moderation, legal compliance, and enforcement of our Terms and Conditions.
We do not sell your personal information. We may share information with service providers that help operate the platform, such as hosting, email, payments, analytics, notifications, security, and lawful authorities where required.
We use technical and organisational measures to protect user information, including password hashing, authentication controls, secure environment configuration, and access restrictions. No online service can guarantee absolute security.
You can manage profile details, privacy controls, notifications, subscriptions, blocked users, and account settings in the app. You may also request account deactivation, deletion, or a copy of your data where supported.
For privacy questions or requests, contact Tick Waves Limited at support@penpalamerica.com. This address may be updated from time to time.
